How does a lack of empathy hinder leadership?

John Stevens is the National Director of the Fellowship of Independent Evangelical Churches (FIEC), a family of over 500 Bible-centred churches in the UK, a position that he has held since 2010. Prior to this, he was one of the founding pastors of City Evangelical Church Birmingham, which was planted in the centre of the UK’s second largest city in 1999. Here, John answers questions from his talk, "Emotionally Intelligent Leadership," given at the 2019 European Leadership Forum.